Support
Questions about a shipment, a payment or your account? Our team is here to help.
Support
How Can We
Help You?
Open a ticket and our team will reply by email. You can follow the conversation from the link we send you.
- We reply by email, usually within one business day.
- Your private link lets you follow and answer the conversation.
- About a shipment? Add its tracking number so we can find it fast.
Lost your ticket link?
Quick answers
Before You Open a Ticket
Enter the tracking number from your receipt or confirmation email on the Track Shipment page. You will see every update, from pickup to delivery.
It depends on the service and destination. Express courier usually arrives in 1–2 days, road freight in 3–5 days and sea freight in 2–6 weeks. We confirm the estimated delivery date when you book.
Prices depend on weight, size, distance, the service you choose and any extras such as insurance or customs clearance. Request a quote and we will send you a clear price with no hidden fees.
Yes. Our customs brokers prepare the paperwork, calculate duties and taxes and clear your goods so they keep moving.